Frequently asked questions
You are able to create a comfortable amount for your monthly payment option on your account.
The wedding couple determines what is comfortable for them.
45 days prior to the event.
The reservation fee is $500 to reserve your wedding date.
It is non refundable or transferable.
We understand that plans change, and we are here to help. You can receive a Design Credit if you need to change your date at least four months in advance. For our cancellation policy for corporate and business events, please see one of our local coordinators for more details.
The deposit is non refundable or transferable.
Design Questions
You will be able to view a sample table design prior to your event based on your signed contract.
You can make changes to your proposal 90 days prior to the event date.
An Event Designer will assist you with executing your vision with color palettes, textures, florals , furniture and more.
All decor packages include rentals from Cruzan Affair Event Rentals.
Yes. There is a transitional fee of $1000 depending on the amount of tables and design to transform the space room with a limited timeframe.
Keep in mind, transitioning a room is like decorating an entire wedding reception within a limited time. Depending on the amount of tables, chairs, florals, minor details and more the time will vary from 1 hour- 2 hours.
Event rental questions
We will accept reservations for wedding receptions one year prior to your big day. For other large events, it’s a good idea to reserve approximately three to six months in advance.
Call our office at 617-980-6400 . One of our Event Consultants will verify availability, pricing, and delivery instructions.
Yes. A 50% deposit is required and a credit card to have on file.
Of course! We recognize that guest counts are likely to fluctuate as the event date approaches. We encourage you to make a “best guess” estimate when placing your original reservation and make adjustments as you become aware. Final changes should be made a minimum of 14 business days prior to the delivery date. Within one business day of the delivery date, additions are subject to a 15% surcharge, and deletions or cancellations will be charged at full price.
Yes. Customer pick-up is only available on certain items. All orders must meet a $ 300.00 minimum (not including delivery fee).
Delivery fees start at $100 and are based on distance from our warehouse and difficulty of delivery (multiple levels, elevator access, distance from truck parking to event location, etc.)
Delivery schedules are not completed until one business day prior to the delivery date. Unfortunately, late changes to existing orders and other unexpected events such as traffic and bad weather can cause delays or a shuffling of the delivery schedule. You may call our store at any time on the day of delivery and we will make a sincere effort to estimate the time of our arrival.
No. Set Up is an additional fee.
You will be charged the replacement cost of the damaged or missing items.
Security of the rental equipment is your responsibility! Equipment must be protected from theft and weather-related damage while in your possession!
Unfortunately, no. Once our equipment leaves the warehouse we are not able to rent the items to other customers. Therefore, once the items are in your possession, you must pay for them.
Your rentals must exceed $ 1000.00 for the payment plan option.
License and payment information.
On Mondays from 11am -1pm
Tuesdays 4:30- 6:00pm
Do you have a celebration in mind?
Contact us for an indepth consultation with our professional team.