Frequently asked questions

Can I set up monthly payments on my account?


You are able to create a comfortable amount for your monthly payment option on your account.




How do you determine the monthly payments?


The wedding couple determines what is comfortable for them.




When should the full balance be paid?


45 days prior to the event.




How much is the reservation fee?


The reservation fee is $500 to reserve your wedding date.




Is the reservation fee refundable?


It is non refundable or transferable.




If I cancel my wedding is it refundable?


We understand that plans change, and we are here to help. You can receive a Design Credit if you need to change your date at least four months in advance. For our cancellation policy for corporate and business events, please see one of our local coordinators for more details.




Is the 50% deposit refundable?


The deposit is non refundable or transferable.





Design Questions

¿De qué están hechas las mantas blanky y por qué pesan más?


Blanky es una manta pesada (o “weighted blanket”), revestida de algodón puro y rellena de gránulos de vidrio tratado.




¿Cuál sería su peso idóneo?


El peso de la manta pesada debería estar entre el 10 y el 15% del peso del usuario. Sin embargo, algunos de nuestros clientes optan por modelos algo más pesados.




¿Puedo compartir una blanky con alguien?


¡Claro que sí! Nuestra blanky está hecha para compartirse. Sume el peso de las dos personas que vayan a usarla y compre una blanky que pese aproximadamente el 10% del resultado.

Si no queda satisfecho con esa solución porque los pesos son significativamente diferentes, siempre puede optar por comprar dos mantas individuales separadas.




¿Cómo debo lavar la manta pesada?


Nuestras mantas blanky deben lavarse a 30 grados. Le recomendamos, además, que preste atención a la capacidad de su lavadora en términos de peso.




¿Cuál es el tamaño de las mantas blanky?


Actualmente existen dos tamaños de blanky para adultos —150 x 200 cm (con unos pesos de 5,7 y 9 kg) y 220 x 200 cm (con unos pesos de 11, 13 y 15 kg); y un tamaño para niños —140 x 200 cm (con un peso de 4 kg).




¿Tienen las mantas blanky alguna contraindicación?


Las mantas pesadas son totalmente saludables y su uso es 100% seguro para la gran mayoría de la población. Sin embargo, le recomendamos que consulte a su médico en caso de estar embarazada o si le surge cualquier duda relacionada con una cuestión de salud específica




¿Cuál es la política de devoluciones?


Si no está satisfecho con su blanky pasados 30 días, le devolvemos su dinero.




¿Es suficientemente cálida para el invierno? Y en verano, ¿no produce demasiado calor?


Nuestro equipo especializado ha seleccionado los mejores materiales para garantizar que las mantas blanky sean adecuadas para cualquier temperatura, sea cual sea la época del año. Máximo confort, garantizado.




¿Es la blanky una manta pesada o un edredón pesado?


La principal diferencia entre un edredón pesado (con funda) y una manta pesada, aparte del nombre, es su funcionalidad. Las mantas pesadas están diseñadas específicamente para ayudar a dormir mejor, siendo excelentes para personas con algún problema o alguna patología relacionada con el sueño. (Para obtener más detalles sobre los efectos sobre su sueño de una manta pesada, por favor consulte nuestro apartado: DORMIR MEJOR).





Event rental questions

How far in advance should I reserve party rentals?


We will accept reservations for wedding receptions one year prior to your big day. For other large events, it’s a good idea to reserve approximately three to six months in advance.




How do I make a reservation?


Call our office at 617-980-6400 . One of our Event Consultants will verify availability, pricing, and delivery instructions.




Is a deposit required?


Yes. A 50% deposit is required and a credit card to have on file.




Can I make changes to my order without being penalized?


Of course! We recognize that guest counts are likely to fluctuate as the event date approaches. We encourage you to make a “best guess” estimate when placing your original reservation and make adjustments as you become aware. Final changes should be made a minimum of 14 business days prior to the delivery date. Within one business day of the delivery date, additions are subject to a 15% surcharge, and deletions or cancellations will be charged at full price.




Do you offer customer pick up?


Yes. Customer pick-up is only available on certain items. All orders must meet a $ 300.00 minimum (not including delivery fee).




What is the delivery charge?


Delivery fees start at $100 and are based on distance from our warehouse and difficulty of delivery (multiple levels, elevator access, distance from truck parking to event location, etc.)




What time will my deliveries arrive?


Delivery schedules are not completed until one business day prior to the delivery date. Unfortunately, late changes to existing orders and other unexpected events such as traffic and bad weather can cause delays or a shuffling of the delivery schedule. You may call our store at any time on the day of delivery and we will make a sincere effort to estimate the time of our arrival.




Does your delivery fee include set up?


No. Set Up is an additional fee.




What happens if we damage a piece of rental equipment while it is in our possession?


You will be charged the replacement cost of the damaged or missing items. Security of the rental equipment is your responsibility! Equipment must be protected from theft and weather-related damage while in your possession!




Do I get my money back if I do not use the rental items?


Unfortunately, no. Once our equipment leaves the warehouse we are not able to rent the items to other customers. Therefore, once the items are in your possession, you must pay for them.




Can I make payment plans on my account for event rentals?


Your rentals must exceed $ 1000.00 for the payment plan option.




What information do I need to rent items?


License and payment information.




When can I return rentals?


On Mondays from 11am -1pm Tuesdays 4:30- 6:00pm





Do you have a celebration in mind?

Contact us for an indepth consultation with our professional team.

1211 North Main St. Randolph, MA 02368

© 2021 Cruzanaffair 

All Rights Reserved.

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